VoiceIDX

Internet Data Exchange (IDX) for the Real Estate industry
has been in effect for some time now. By utilizing a web browser, customers link to a
Real Estate Broker's web site and enter selection criteria to search for properties being
sold. The key with IDX is that for the most part, all properties within the entire MLS are
available at the Broker's web site for searching and viewing.
Alpen Software has taken IDX one step further with the introduction of VoiceIDX,
the industries first "interactive voice response application" for Web based property searches.
Real Estate Brokers, Agents, and their customers can now search for real estate simply by
using their phone! Any phone works; wireless or wireline, cordless or corded!
Once registered as a member of VoiceIDX, the journey for searching real estate properties
on the Web by simply using a phone, begins!
Fundamental to the system is Interactive Voice Response (IVR) technology. Everyone has
used IVR in some capacty or another. For instance, when calling your bank for an account
status, any time you are required to follow a "menu-tree" for navigation, IVR technology
is being applied. However, traditional IVR platforms have remained complex and isolated
from open standards, VoiceXML, the Web based open standard for IVR has changed all of
this. VoiceXML has extended the HTTP gateway from the browser to the phone!
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